No more complex service structures
We only differentiate between two priorities - business-critical and non-business-critical.
The perfect support for critical workloads
Support requirements are constantly increasing, especially when services for business-critical processes are affected by disruptions. That's why we at STACKIT offer a support plan that meets the highest demands and goes far beyond the usual market service.
With STACKIT Ultimate Support, we are setting new standards: not only do we guarantee a response time of 15 minutes around the clock - you will also receive a qualified response with an initial problem assessment within 30 minutes in the event of business-critical faults.
Advantages of STACKIT Ultimate Support
Fastest support for critical systems
With a qualified response within 30 minutes for business-critical
business-critical faults, we are setting new standards for targeted support when it is needed most.
Transparent and service-oriented
You receive detailed monthly reports on the support services.
STACKIT Ultimate Support at a glance
Support location | Europe |
Support languages | German and English |
Channels | Telephone (dedicated number per customer), STACKIT Portal, STACKIT Help Center |
Service hours | 24/7 |
Response time | 15 minutes |
Response time | Business-critical incidents: 30 minutes Incidents: 2 hours Service requests are answered within of 4 hours during business hours from Monday - Friday between 08:00 and 18:00. |
Services included | 1. dedicated number 2. Service reports 3. 24/7 escalation management 4. Training and consulting |
Pricing | Individual depending on the desired scope of support and project structure |
Request for a STACKIT Ultimate Support Plan
Are you interested in STACKIT Ultimate Support? We will be happy to provide you with further information and a suitable offer in a personal meeting. Please contact us at any time. Please let us know in the form that you would like us to contact you about Ultimate Support.