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STACKIT
Advanced
Support

Benefit from comprehensive support with extended service hours, shorter response times, and additional support services.

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Advanced support for production and critical workloads

STACKIT Advanced Support is specifically designed for customers whose cloud workloads range from production to business-critical. With enhanced availability, faster response times, and additional support services, it offers a scalable support solution.

Your Benefits with Advanced Support

24/7 Service Hours

STACKIT Advanced Support offers you year-round support, 24 hours a day, 7 days a week. Our expert support team is available to assist you 365 days a year.

15-minute reaction time

The reaction time for support cases is defined as the time between when you create and submit your ticket to the STACKIT team and the moment a support representative begins processing the ticket.

60-minute response time

The response time defines the period of time until STACKIT Support provides you with an initial qualified response to business-critical issues.

Service Reports

Service Reports provide you with regular, actionable insights into the performance of the support services you’ve utilized. You’ll receive monthly reports for the previous month, which serve as a basis for optimizing your project processes.

STACKIT Advanced Support at a Glance

Support Center  
Europe
Languages
German and English
Channels
Phone, STACKIT Portal, STACKIT Help Center
Service Hours
24/7*
Response time
15 minutes
Response time

Business-critical issues: 1 hour (24/7)

Incidents are responded to within 4 hours during business hours, Monday through Friday, from 8:00 a.m. to 6:00 p.m.

Service requests are responded to within 8 hours during business hours, Monday through Friday, from 8:00 a.m. to 6:00 p.m.

Included Services
Service Reports
Knowledge Base
Status Website
Help Center
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How to Get STACKIT Advanced Support

STACKIT Advanced Support offers you the ideal balance of enhanced availability and support services to meet your high standards for the operational reliability of your cloud environment.

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* 24/7 support refers exclusively to the response time for business-critical issues within the scope of STACKIT Advanced Support.